A. Modules are released on a weekly basis (ie every 7 days).
If you are participating in Scale Your Store LIVE, then course modules are as per the schedule set out
Q. WHEN ARE OFFICE HOURS CALLS?
A. Office hours are held on the last Thursday of the month at 10am AST (Sydney time).
Occasionally we may have to move the office hours call (no one wants to be on a call on Christmas Day, right?!), but you'll be notified ahead of time.
A full list of dates/times can be found in the Office Hours tab and you'll also be reminded via email and inside The Retail Academy Community.
Q. WHAT HAPPENS IF I CAN'T ATTEND OFFICE HOURS CALLS?
A. If you can't attend live, you can still submit your question to be answered by the experts. You can do this by
- replying to your reminder email - on the live call post inside The Retail Academy Community - using the SUBMIT A QUESTION tab here inside the portal A replay of the live call will be uploaded into the LIVE CALL tab (usually within 7 days).
Q. IF I CAN'T ATTEND OFFICE HOURS CALLS, WHere is the best place to get my questions answered?
A.
Your first port of call when you have a question, is to do a search inside the Community to see if you question has already been answered.
If you can't find the answer, the best place to ask your question is inside The Scale Your Store Community. It's going to be the quickest way to get a response and in addition, you'll likely be helping a bunch of other people out in the process who have the thinking about the same thing. If you still need help, use the "Submit Your Question" tab to send it through to be answered on the Office Hours calls by the experts.
Q. What to do if I can't access a video, download, resource or I have another technical issue?
A. If you're having technical issues (as opposed to general course-related questions), please lodge a support ticket via email to support@salenaknight.com.
